Returns & Exchanges

At Cueva, we want you to be completely satisfied with your purchase. If your new fashion find isn't quite right, we offer a seamless 30-day return and exchange window for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and include the packing slip provided in the portal to ensure faster processing.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting your request.

• 4.
  Receive Your Refund

  Once our team inspects the returned garments, we will issue a refund to your original payment method or ship out your new exchange items within 5 business days.